Refund policy

Return & Refund Policy
At [KartViral], we want you to shop with confidence. If something isn’t right, we’re here to help with an easy and transparent return and refund process.
1. Return Eligibility
You may request a return if:
The item is damaged, defective, or incorrect
The item is unused, unwashed, and in original packaging
All original tags, accessories, and invoices are included
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You can request a return within [X DAYS] of receiving your order.
Requests made after this period may not be accepted.
3. Return Process
To initiate a return:
Email us at [anupampro39@gmail.com] with:
Order number
Reason for return
Clear photos/videos (if applicable)
Our team will review your request within [24–48 hours]
If approved, we will provide return instructions
4. Refund Process & Timing
Once we receive and inspect the returned item, we will notify you of the approval status.
If approved, your refund will be processed within [5–7 business days].
Refunds will be issued via:
Original payment method, or
Bank transfer (if applicable)
5. Exchange Policy
We offer exchanges for:
Damaged or defective products
Incorrect items received
Exchanges are subject to product availability.
If the requested item is unavailable, a refund will be issued instead.
6. Damaged or Defective Products
If you receive a damaged or defective item:
Contact us within [X DAYS] of delivery
Provide clear photo/video proof
We will:
Offer a replacement at no extra cost, or
Issue a full refund, depending on your preference
7. Non-Returnable Items
The following items are not eligible for return:
Items marked as final sale
Used or damaged products (not caused during delivery)
Products without original packaging or tags
Personal care items (if applicable)
8. Return Shipping Costs
If the return is due to our error (damaged, defective, or wrong item):
We will cover the return shipping cost
If the return is for any other reason:
The customer may be responsible for return shipping charges [if applicable]
9. Cancellations
Orders can be canceled within [X HOURS] of placing the order.
Once the order is processed or shipped, cancellation may not be possible.
10. Contact Us
For any return or refund-related queries:
📧 Email: [anupampro39@gmail.com]
🌐 Website: [kartviral.store]